a) The Service Provider will pick up and deliver from regions within its Territory, the Shipments on any Business Day as required by the Seller.

b) The Service Provider will make 3 (three) attempts to deliver the Shipments to the Customers as per the information shared in the Manifest except where the address provided is wrong or in circumstance where the Customer cancels the order placed. In such circumstances, the Service Provider shall inform the Seller of the same and initiate Returns within 24 hours of the same

Shipments which are not accepted by the Customer for any reason whatsoever will be returned to the Seller at the location(s) as specified by the Seller. The Seller shall specify such location(s) for each and every Shipment in the manifest, which has the details of the Shipments that are being handed over for Forward Delivery.

a) The Service Provider will make 2 (two) attempts to pick up the Shipments from the Customers at the location specified by the Seller from the date of initiation of such request;

b) The Service Provider shall seal the package provided by the Customer at the time of pickup in front of the customer. The sole responsibility of the contents of the packed consignment shall lie with the end Customer.

NDR means No Delivery Report, to elaborate further these are the scenarios where Incorrect or incomplete address, Incorrect Phone number, Customer rejected delivery, Outside of delivery area, Customer not available, NDR Fake Delivery Attempt, Customer rescheduled delivery, NDR - Customer not reachable come in picture

The Service Provider will not bear any liability on the Shipment once the same has been delivered to the Customer. PODs in form of a signature on a document by Customer or his representative can be arranged at an additional charge, when informed in advance.

All Shipments picked up by the Service Provider from the Customers will be returned to the Seller at the locations) as specified by the Seller in the manifest uploaded by the Seller at the time of initiation of such pickup. In case of non-acceptance of such Shipments by the Seller except for reasons such as damage of the product where such damage is attributable solely to the Service Provider, the Service Provider reserves the right to levy suitable demurrage charges for extended storage of such Shipments for any period exceeding 7 (seven) days from initiation of the return of Shipments and up to 45 (Forty Five) days from such date.

a) The service provider will custom clear the shipments as required at the Port. The service provider will pay any required duties to the customs and collect it from the consignee in case of DDU shipments or bill it to the seller in case of a DDP shipment.

b) The seller shall be solely liable for all costs and expenses (which shall without limitations include custom duty, state and local taxes) related to the shipments

a) The Service Provider will pick up at [Pickup Address] and deliver from regions within its Territory, the Shipments on any Business Day as required by the Seller.

b) The Service Provider will make at least 2 (two) attempts to deliver the products to the customers at the location specified by the customer (and informed to the Service Provider by the Seller) over a period of 4 (four) business days and in the event the Service Provider is unable to deliver the products to the consignee, the Service Provider shall return such undelivered products to the location of the Seller from where the products were initially collected for delivery. All costs incurred by the Service Provider to return the undelivered shipments to the Seller shall be borne by the Seller.

c) In cases when the Service Provider is unable to deliver the shipment due to an incorrect address, the Service provider would make all desirable efforts to find the correct address. If the correct address is found to be in the same destination country, the Service Provider would notify the Seller and attempt delivery of the package.

a) The Chargeable Weight would be Actual or Volumetric, whichever is higher and would be rounded off to the next higher half kg or one kg as applicable

b) To calculate the Volumetric Weight in kilograms, the formula used would be to multiply the length, breadth and height of the piece and divide the result by 5000 (when measurements are in cubic centimeters) or 366 (when measurements are in cubic meters).

c) Seller agrees that the DWS(weights and dimensions) as is captured by the airline/carrier partners will be considered as final chargeable weight. Further. The seller agrees to not dispute such calculations under any circumstances whatsoever

Shipments which are not accepted by the Customer for any reason whatsoever will be returned to the Seller at the location(s) as specified by the Seller. The Seller shall specify such location(s) for each and every Shipment in the manifest, which has the details of the Shipments that are being handed over for Forward Delivery.

a) The Service Provider will make 2 (two) attempts to pick up the Shipments from the Customers at the location specified by the Seller from the date of initiation of such request:

b) The Service Provider shall seal the package provided by the Customer at the time of pickup in front of the customer. The sole responsibility of the contents of the packed consignment shall lie with the end Customer.